INTRODUCTION

The present document contains the terms and conditions for purchases made through our website and, where applicable, in our physical stores, as well as the conditions governing the use of this website (hereinafter referred to as the “Terms”). In this regard, we kindly invite you to read these Terms carefully, along with our Privacy Policy, prior to placing any order.
If you have any questions regarding these Terms or our Privacy Policy, you may contact us through our contact form or by emailing us at: help@kmprojekt.com.

OUR DETAILS

The following Terms govern the sale of our products through this website and, where applicable, in our physical stores, by the company:
KM PROJEKT, S.L.U. with Tax Identification Number 41657072Sand registered office at Calle Sindicat 26.

USE OF THE WEBSITE

These Terms are the only conditions applicable to the use of this website and supersede any others. Making a purchase through our website implies acceptance of these Terms.
By accepting these Terms, you acknowledge that: you may only use the website to make inquiries or place orders; you shall not place any speculative, false, or fraudulent orders; to place orders, you must provide us with certain information and personal data, which will be processed in accordance with our Privacy Policy, and consequently, if you do not provide all the required information, we will not be able to process your order; by placing an order through the website, you warrant that you are over 18 years of age and have legal capacity to enter into contracts; if our website contains links to other websites or third-party materials, such links are provided for informational purposes only, and we are not responsible for the content of such websites.
Furthermore, KM PROJEKT only sells its products online through the website www.kmprojekt.com (replace if different). Consequently, we are not responsible for the sale of counterfeit products or resales through secondary channels. In case of doubt about the legitimacy of the sale of our products, you may contact us at help@kmprojekt.com.

HOW IS THE SALE FORMALIZED?

You may browse all product categories on the website. To view relevant information about a product (size, availability, composition, etc.), simply click on it.
If the product is out of stock, please enter your email address and we will add you to the waitlist. Select the product, colour, and size (if applicable), and add it to your shopping cart by clicking “ADD TO CART.”
To complete your purchase, access your cart and review the selected items. The total amount of your purchase will include shipping costs, if applicable.
If you have a promotional code or gift card, you may enter it in the corresponding field in the cart, subject to the conditions communicated when the code was issued. If conditions are not met, a message will be displayed.
No contract of sale shall exist for any product until your order has been expressly accepted by us. If we do not accept your order, the full amount will be refunded.
When you place an order, you will receive an email confirming that we have received your request; however, this does not imply that the order has been accepted. All orders are subject to our acceptance. The purchase shall only be deemed accepted when we send you the shipping confirmation, which will cover only the products listed in said confirmation. We are not obliged to supply any other product not mentioned in the shipping confirmation.
If you have any questions regarding the status of your order, you may contact us by sending an email to help@kmprojekt.com. To ensure proper handling of your inquiry, it is important to include your order number in the subject line.
We reserve the right not to accept an order in the following cases: (i) in the event of a technical error and/or typographical error in the price or other product data, (ii) in the event of unavailability or stock shortages, (iii) if we verify that you are not of legal age, (iv) if any incorrect information has been provided, or (v) if, due to the high volume of the order, we suspect it may be fraudulent or speculative.
Cancellation of an order or modification of the shipping address depends on the status of the order. To request a cancellation or modification, please contact us via our contact form or at help@kmprojekt.com.
Once you have completed your purchase, it is not possible to remove or modify the products in your order. However, subject to the provisions of these Terms, you may return the order after receipt.

AVAILABILITY OF SERVICE AND SHIPPING

Items offered on the website are available worldwide*. However, shipping costs will be added to the order.
In certain cases, delivery may be delayed due to holidays or external factors beyond our control (e.g., during high-demand periods).
We do not deliver to our stores or to P.O. boxes, so it’s important to provide a full delivery address. To avoid delivery issues if you’re not home, include a contact phone number.
*KM PROJEKT does not ship to: [Insert restricted countries list, if any].
Domestic shipping (Spain): standard domestic shipping estimated delivery times are usually 3–5 business days, though during certain times of the year delivery times may be extended. If your order is under €[X], shipping costs will be €[X] (Balearic Islands €[X]). If your order exceeds €[X], shipping will be free of charge. Express shipping may be available at an additional cost.
Shipments to the Canary Islands: orders may be subject to taxes or duties if the order exceeds €150. Estimated delivery times are 10–12 business days. Please remember to indicate your ID number at check-out.
International shipping: delivery times for the rest of Europe are approximately 4–6 business days, and for international orders approximately 6–10 business days. Shipping costs are calculated based on destination/origin. Orders over €[X] may qualify for free shipping. Express shipping may be available to certain countries for an additional cost.
Customs charges: if your order is addressed to a country outside the European Union, it may be subject to duties, taxes, or other charges due to local/customs legislation. KM PROJEKT is responsible for the shipment, but not for any local charges. The purchaser shall be responsible for all customs expenses associated with the importation of the product.

PRODUCT AVAILABILITY

All orders are subject to product availability. In the event of supply issues or out-of-stock items, we will refund any amount you have paid using the original payment method or, alternatively, via Store Credit.
We reserve the right to withdraw any product from this website at any time. We assume no responsibility for the removal or modification of products or content on the website.

PRODUCT FEATURES

The products offered include a photograph and the basic characteristics of the same, which is the information provided by the manufacturer.
The colour of the product, as shown in the photograph, is not binding. The colour of the product is identified in its characteristics.

PRICE AND PAYMENT

The price of the products shall be the one indicated on our website in euros. Although we strive to ensure all prices are correct, errors may occur. If we detect a manifest error in the price of the products you have ordered, we will notify you as soon as possible and give you the option to confirm your order at the correct price or cancel it. If we cannot contact you, the order will be automatically cancelled and any amount paid will be refunded.
Prices include VAT at the applicable rate but do not include shipping costs, which will be added to the total purchase amount.
Prices may be changed at any time, but such changes will not affect orders for which a shipping confirmation has already been sent.
In general terms, payments made by credit/debit card, PayPal, Klarna, and Bizum may be accepted (edit to match your store). Payment cards will be subject to verification and authorization by the issuing entity. If payment is not approved, we shall not be responsible for any delay or non-delivery and will be unable to complete the sale.

DELIVERIES

Shipments are managed through [GLS/UPS/Correos/other carriers]. Incidents in shipping or delivery may occur. If this happens, please contact us through our contact form or at help@kmprojekt.com so that we can look for a solution.
If you are not at home at the time of the delivery attempt, depending on the courier company’s policy, a second delivery attempt may be made, or the package may be deposited at a pick-up point.
If the order is not picked up within the established period or delivery is unsuccessful, it will be returned to our warehouse. In such cases, the total amount of the items will be refunded, but the shipping costs will not be refunded.
Please note that during peak campaigns (e.g., Christmas, Black Friday, or sales periods), estimated delivery times may be affected. Orders are prepared and shipped from City, so local and national holidays may affect delivery times.

EXCHANGES AND RETURNS

You have a period of 30 calendar days from the receipt of the order to exercise your right of withdrawal.
Returns or exchanges must be made through [return form/link]; you only need the order number and your email address. In case of any error, you can contact us at help@kmprojekt.com.
Once the item is received at our warehouse, we will examine it and notify you by email whether the return is appropriate, taking into account the time frame provided and the condition of the product.
The product must be returned in the same manner and condition in which it was received; you must take reasonable care of the product while it is in your possession; for hygiene and health protection reasons, we may deny any return and/or refund. We reserve the right to accept or reject returns of products in poor condition (stained, damaged, or other products not belonging to our store).
For hygiene reasons, no exchanges or returns of underwear are accepted. In the case of swimwear, returns will only be accepted if the item is in the same condition in which it was delivered, including intact protective seals where applicable.
Refunds will be issued using the same payment method used by the customer. Refunds will not include shipping costs. The refund period is up to 30 days from the time we receive the withdrawal request, provided that the conditions of this policy are met.
The customer shall bear the return shipping costs when exercising the right of withdrawal. Returns will not be accepted if an exchange has already been made previously.
In-store returns (if applicable): if you allow returns in-store, add your store addresses here; otherwise remove this section.
Online returns and exchanges: products purchased in-store cannot be returned/exchanged online. Online purchases may be returned by mail. Each order must be returned individually using the associated order number. Once the return is requested, you will receive the return label via email. We do not refund shipping costs. We do not accept exchanges from [restricted regions list if any], but returns may be accepted.

RETURN OF DEFECTIVE PRODUCTS

If the product is not in good condition for reasons not attributable to you, you may request a replacement through our contact form or at help@kmprojekt.com. Returns due to defective or damaged products are not considered an exercise of the right of withdrawal.
We will bear shipping costs for the replacement process; however, if applicable, the buyer will be responsible for any customs duties associated with importation.

RAFFLES AND PROMOTIONS

KM PROJEKT may, from time to time and at its sole discretion, offer raffles, promotions, discount coupons, free shipping, cost-free orders, or other commercial benefits to its customers. These actions will be subject to specific conditions communicated through our official channels. KM PROJEKT reserves the right to modify, suspend, or cancel any promotion at any time for justified reasons. Products acquired as a result of a raffle or promotion may not be exchanged or returned.
Gift Card: gift cards cannot be returned or refunded. Additionally, products purchased with a gift card will be refunded using the same payment method, where applicable.

LIABILITY

Our liability for any product purchased through our website shall be strictly limited to the purchase price of such product.
Due to the open nature of this website and the possibility of errors in the storage or transmission of digital information, we do not guarantee the accuracy or security of any information transmitted or obtained through this site, unless expressly stated otherwise. In the event of a clear computer error or technical malfunction affecting published prices or the purchasing process, we reserve the right not to accept any order.

WARRANTY

Without prejudice to the foregoing, any KM PROJEKT product is of satisfactory quality, fit for use, and guaranteed against manufacturing or material defects during the statutory warranty period. The statutory warranty period is [insert correct period] from the purchase date indicated on the invoice.
This warranty applies upon presentation of proof of purchase and does not cover defects arising from wear and tear, intentional damage, accidents, or negligence. It is not valid if the product has been modified or repaired without our prior authorization.
Any warranty is without prejudice to rights and remedies provided by applicable consumer law.

INTELLECTUAL PROPERTY

All copyrights, trademarks, and other intellectual property rights over the materials, photographs, or content provided on the website remain our exclusive property. We reserve the right to take any actions we deem appropriate in the event of infringement.

DATA PROTECTION

We comply with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights. For information on personal data processing, please consult our Privacy Policy.

CONTACT

Most communications will be conducted electronically. Notifications you send to us should preferably be sent through our contact form or via help@kmprojekt.com.
You may also contact us by postal mail at: Att. KM PROJEKT, [Full Address], [Postcode], [City], Spain.
Returns sent to our postal address will not be accepted.

FORCE MAJEURE

We shall not be liable for any failure or delay in performing obligations where such failure or delay is due to events beyond our reasonable control (“Force Majeure”), including strikes, labor disputes, civil unrest, war, fires, explosions, extreme natural phenomena, floods, earthquakes, snowstorms, epidemics, transport disruption, telecommunications disruption, power outages, or governmental restrictions.

ASSIGNMENT AND WAIVER OF RIGHTS

The customer may not assign or transfer a contract or any rights or obligations arising therefrom without our prior express written consent. Any omission or delay in exercising any right shall not be interpreted as a waiver.

SEVERABILITY

If any provision is held invalid, illegal, or unenforceable by a competent authority, it shall be severed and the remainder shall continue in full force.

AMENDMENTS

KM PROJEKT reserves the right to review and amend these Terms at any time. Such amendments shall not have a retroactive effect.

PREVALENCE

These Terms reflect the terms and conditions of purchase through our website, as well as in our physical stores to the extent applicable. Our FAQ section provides updated information regarding shipping, returns, and other matters. In case of discrepancy between the FAQ and these Terms, the provisions of the FAQ shall prevail.
These Terms have been drafted in Spanish and translated into other languages. In case of discrepancy or doubt regarding interpretation, the Spanish version shall prevail.

APPLICABLE LAW AND JURISDICTION

Sales of products through our website shall be governed by Spanish law. As a consumer, nothing in this clause shall affect your rights under applicable law.
Without prejudice to consumer rights, any dispute arising in relation to interpretation and/or enforcement of these Terms shall be subject to the exclusive jurisdiction of the courts and tribunals of [City], Spain, to which the parties submit.